This policy explains how billing works for memberships, Premium, and single Smoke session purchases, how to cancel a recurring plan, and when refunds are and are not available. It forms part of our Terms of Service. It applies to all paid purchases on The CiGodfather (“we,” “us”).
All payments are processed by our payment provider, Stripe. We currently offer three paid options:
When you start a Membership or Premium subscription, you authorize a recurring charge to your chosen payment method. Your subscription renews automatically on the same date each period until you cancel, and each renewal charge is taken at the start of the new period. A single Smoke session is charged once, at the time of purchase, and carries no recurring obligation.
You can cancel your Membership or Premium subscription at any time from your account in the Lounge, or by emailing us at concierge@thecigodfather.com. Cancellation stops the next renewal; it does not retroactively undo a charge already made. A single Smoke session purchase has nothing to cancel — it is a one-time purchase with no recurring charge.
When you cancel a subscription, you keep your member access until the end of the billing period you have already paid for. After that, your subscription simply lapses and you return to the free features of the Lounge (or, if you held Premium, to the Membership tier if it remains active). You will not be charged again unless you choose to rejoin or resubscribe.
Memberships and Premium give you immediate access to a digital service, and are billed in advance for each period. For that reason, payments are generally non-refundable, including for partial periods, periods you did not use, or a change of mind after a renewal. When you cancel, you keep access through the period you paid for, rather than receiving a refund of that period.
A single Smoke session is also generally non-refundable once purchased, in line with how digital goods of this kind are normally sold — the session is made available to you immediately on purchase. If a purchased session was never actually used due to a technical fault on our end, contact us and we will review it.
None of this limits any rights you may have under applicable consumer-protection law that cannot be waived. If you believe you were charged in error — for example, a duplicate or clearly mistaken charge — contact us at concierge@thecigodfather.com within a reasonable time and we will review it in good faith and put right anything that is genuinely our error.
We may change our prices from time to time. If we do, we will give reasonable advance notice, and any new price will apply only from your next renewal — never retroactively. If you do not wish to continue a subscription at the new price, you can cancel before it takes effect.
If a renewal payment fails, we (through Stripe) may retry it for a short period. If it cannot be collected, your subscription may pause or lapse and your access to the corresponding members-only features may be suspended until payment is brought up to date.
For anything to do with cancellation, billing, or refunds, email concierge@thecigodfather.com and we will be glad to help.